FaceTime is an unique feature of iOS. It allows iPhone/iPad users to make video calls, as well as voice calls. Sometimes, many users have difficulty making or receiving some calls, with the app refusing to connect after iOS upgrade. With this, we presents a list of tips that you can follow to fix FaceTime not working on iPhone/iPad after iOS 12/13 Update.
The first valid tip we give here is to check if you have a valid network connection. It may seem like a silly tip, but it may happen that your carrier’s connection crashes and you do not realize it, and end up trying to make a FaceTime call in vain.
Another silly but equally valid tip is to check if FaceTime is turned on. To do this, go to “Settings” and then “FaceTime”. This option must be on. If a “Waiting for Activation” message appears, turn off FaceTime, and then turn it on again. If you do not find the option to turn on FaceTime, as we mentioned, go to “Settings”, “General” and then “Restrictions”. Make sure the restrictions are enabled and that the Camera and FaceTime have been configured as restricted. If so, uncheck these options to fix FaceTime not working.
Another tip might be to check if Push notifications are working. FaceTime notifies you of a video call by means of a Push notification. Therefore, make sure this feature is enabled in “Settings” and “Notifications”. Make sure the phone number and email address used are correct for both your contact and yours.
The region of your device may also cause FaceTime not working. In some countries, such as Saudi Arabia, Pakistan and the United Arab Emirates, the FaceTime application is not enabled. So go to “Settings”, “General” and then “Language and Region” to check if your gadget is set up for Brazil. To reset the region of your device, it will need to be restored.
Sometimes hard reset iPhone/iPad is the simple act of turning the device off and on can fix FaceTime not working on iPhone/iPad after iOS upgrade.
For iPhone 6s or older
You can hard reset your iPhone in this way, press and hold the power button and the home button simultaneously. The iPhone will automatically shut down and restart, which takes about 10 to 20 seconds.
Release the buttons when the Apple logo appears on the screen and wait for the reset to finish. It may take a while before your phone is fully rebooted. In many cases, this reset is enough to get your iPhone working again.
For iPhone 7/8 (Plus) or newer
Because the iPhone 7 and newer have a different (or no) home button, restarting with a hard reset also works differently than you’re used to. Instead of holding down the home button and lock button, use the lock button and volume down button on the iPhone 7 and iPhone 8.
If the tips above can’t fix FaceTime not working on iPhone/iPad after iOS update, you may need to fix iOS errors with iOS System Recovery, for detailed guide please refer to iOS System Recovery user guide.
With these nine tips, you’re likely to fix FaceTime not working on iPhone and be able to use FaceTime again to stay connected with your friends and family.